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Purley War Memorial Hospital

GP Hubs in Croydon

Update 5/9/19

Appointment system at Croydon GP hubs now deferred

Further to the post below on 1 September, the RRA learnt recently that following pressure from the eight southern RAs and Chris Philp MP, the Croydon CCG have on Tuesday (3/9/19) deferred their decision to bring in appointments only system after 6.30pm (until 8pm) from 1 Sept at all the Croydon GP hubs.

There was a public meeting of the Croydon CCG on Tuesday morning at which a member of the East Coulsdon RA attended and raised all the RAs concerns. The Croydon CCG have agreed to revert back to the 8.00am to 8.00pm and will now have a consultation, before (and if) they change it.

These notices (below) at the GP hubs, have now been removed.

It is suggested though, to avoid a possible long wait at a Croydon GP hub, to call 111 beforehand and book an appointment. If anyone has issues about the Purley GP Hub not being recognised on the NHS111 operators system, will you please let us know.

Update 1/9/19

Appointments only after 6.30pm at all three hubs from 1 September 2019

The RRA along with 7 other local RAs (Sanderstead, Purley, Coulsdon x 3, Kenley and Hartley) were recently made aware that an appointment only system after 6.30pm (until 8pm) from 1 September is to be brought in by the Croydon Clinical Commissioning Group (CCG) at all the Croydon GP hubs including the one at Purley Hospital.

The CCG did not consult or tell anyone about this (including our MP and Councillors) and we only learnt about it after notices were displayed at the Purley GP hub (see below).

The eight RAs have taken this up and a number of other issues with the CCG and we are awaiting their response. But we understand that some staff, including GPs were working until 10pm - 2 hours beyond the closing time and this is one of the reasons why.

We also understand that when some residents have contacted NHS 111 to book an appointment, the Purley GP hub is not listed on the NHS 111 system and they are directing some patients to Edridge Rd, Croydon which closed as a GP hub over 2 years ago. This hub for Central Croydon is now at East Croydon Medical Practice in Addiscombe Rd. The other hub is located in Parkway, New Addington. Of course there is a Urgent Care and A&E at Croydon University Hospital in Thornton Heath. If you want an appointment at the Purley Hospital GP hub you may have to demand it when you speak to NHS 111.

There is more information on this GP hub link although it hasn't been updated yet about the appointment system after 6.30pm and many of the links to outside websites are not working!

We will advise more when we have heard back from the CCG.

Update 2/5/18

If you or any member of your family are in need of urgent minor medical treatment, there is now more detail about where you can be seen on the new Croydon GP hub website;


This flyer (published March 2018), from the Croydon CCG gives good advice on Urgent Care/GP hubs/Pharmacist help.

Since 1 April 2017, the three new GP hubs in the Borough of Croydon are located at;

Purley War Memorial Hospital;

Parkway Health Centre, New Addington;

East Croydon Medical Centre, 59 Addiscombe Rd, Croydon;

and are open from 8 am to 8 pm for 365 days a year. Patients should in the first instance telephone 111 to make an appointment to see a GP at these hubs. However, walk-in patients will be seen but may have to wait longer.

Please note that the Edridge Rd Walk-In Centre in central Croydon has now closed. Please also note that the 111 call centre staff, some GP surgeries and pharmacies maybe giving out incorrect information about this new service and how to access it! This has been taken up with the Croydon CCG.

Update 16/3/17

New GP Hubs from 1 April 2017

From 1 April 2017, the Minor Injuries Unit at Purley Hospital will cease and will be replaced with a GP Hub. The opening hours will also increase from 8am to 8pm (currently 2pm to 8pm). There will be two other GP hubs in Croydon (Parkway, New Addington and East Croydon Medical Centre). The GP hubs also offer walk-in services, but the NHS is encouraging people to ‘phone 111 before you go’ to make sure you access the most appropriate service. Of course, in an emergency, dial 999. The A&E Unit and Urgent Care Centre at Croydon University Hospital, Thornton Heath, will continue to be open 24/7.

The full statement from the Croydon CCG is below:

"Date of issue: 15 March 2017

New Croydon Urgent Care Alliance to offer urgent GP appointments from 8am to 8pm, seven days a week.

People in Croydon will soon have access to a wide range of urgent care services, including GP appointments available from 8am to 8pm, seven days a week.

From April 2017, three ‘GP Hubs’ will open across the borough to treat children and adults with urgent care needs. The new ‘Hubs’ will be open for longer hours every day, and will offer more services to treat both minor injuries and minor illnesses.

People should call NHS 111 for an assessment to book an urgent appointment at a GP Hub. The hubs also offer walk-in services, but the NHS is encouraging people to ‘phone before you go’ to make sure they access the most appropriate service for them.

NHS 111 is staffed by highly-trained health advisors to direct people to the best medical care depending on their symptoms – including the GP Hubs where appropriate. NHS 111 is available 24 hours a day and is free to call from landlines or mobiles,

Appointments at any of the new GP Hubs will be available to people living and working in Croydon if they are unable to get an appointment with their own GP.

The improved services are part of a new contract with NHS Croydon Clinical Commissioning Group and the Croydon Urgent Care Alliance – a coalition of hospital doctors, nurses and local GPs. This means, that for the first time, emergency and urgent care services will be working together to provide more coordinated care and support right across the borough. It also means patients and GPs within the Hubs will benefit by having more services closer at hand.

The new GP Hubs will increase the services already available at Purley Minor Injuries Unit and New Addington Minor Injuries Unit. A new Central Croydon GP Hub will be provided within the East Croydon Medical Centre, replacing the walk-in centre located on Edridge Road.

There will also be a continuation of the Urgent Care Centre and GP out-of-hours services located at the front door of the Emergency Department at Croydon University Hospital. The Urgent Care Centre itself will be open 24/7 and equipped with the expertise to treat all urgent but non-life threatening illnesses or conditions.

Additional services from the Croydon Urgent Care Alliance will include:

• A roving GP service to provide urgent home visits for local residents live from 1 July 2017

• an out-of-hours GP service, including rapid telephone advice, face-to-face consultations and home visits from trained clinicians Monday to Friday (between 6.30pm to 8.30am), and 24 hours a day at weekends and bank holidays.

Dr John Chan, a local GP and the chair of Croydon GP Collaborative said:

“The new urgent care service enables previously separate parts of the system – including the Urgent Care Centre, A&E, and Walk-In Centres – to be joined-up along with other primary care services, such as GPs and local pharmacies. This will make access to appropriate care and advice much more straightforward for patient and professionals alike.

“We are also promoting 'Phone Before You Go!', which uses NHS 111 to book individuals for telephone or face-to-face consultations at the hubs for a more seamless patient experience.”

Dr Kathryn Channing, lead consultant for the Emergency Department at Croydon University Hospital said:

“In joining-up our urgent and emergency care services, we have a real opportunity to get this right for Croydon. Across the country, you hear reports of emergency services under pressure as people often find it difficult to access primary care – especially in the evening and at weekends.

“Our alliance means that GP appointments will be available from 8am to 8pm, 7 days a week. What’s more, because the hospital will be running the services with Croydon GPs, you will be seen by one team working together to provide the right care for you.”

Dr Fiyaz Lebbe, GP Director of AT Medics added:

“By combining our services, we are placing people at the heart of everything we do, rather than expecting people to navigate their way round from one service to the next. By working together, our people will benefit from extended opening hours for GP Hubs, with direct links into hospital care and local pharmacies. This means we can do more to keep people well, and provide expert care and treatment when it is needed.”

The Croydon Urgent Care Alliance teams up hospital doctors and nurses alongside community healthcare professionals from Croydon Health Services NHS Trust, with General Practitioners throughout the borough to offer a wealth of clinical experience, knowledge and expertise.

Local GPs have formed the Croydon GP Collaborative and, with the Trust, have joined with AT Medics – a leading provider of primary care services in London – to complete the partnership.

Dr Agnelo Fernandes, Assistant Clinical Chair, Croydon Clinical Commissioning Group, said:

"We are delighted to announce that the contract has been signed for Croydon’s new urgent care service. The plans were drawn-up after extensive engagement with local residents who called for longer opening hours and greater access to GP appointments. We are proud that Croydon Urgent Care Alliance will help local people to get the right treatment by the right person in the right place.”

The contract awarded by Croydon CCG will run for three years from April 2017, with an option to extend for a further two years."

Update 24/11/14

Services Now Available at Purley Hospital

The following has been circulated by John Goulston, Chief Executive at Croydon University Hospital about all the services available at Purley Hospital.

The hospital offers local residents access to outpatient services and services to diagnose and monitor health conditions and also hosts several services from several other organisations.  It does not have any inpatient beds, but offers initial and on-going appointments with doctors, specialist nurses and other health care professionals that do not need an overnight stay.

The current list of outpatient services is extensive. They all need either a referral from a GP or pre-arranged appointment, so if your GP or doctor tells refers you, ask whether it is possible to go to Purley War Memorial Hospital for the service.

Outpatient Services

(traditional hospital service names are shown with a brief explanation in brackets)

The hospital also offers services that help to diagnose and monitor health conditions (often called ‘diagnostic’ services)

You can now go to Purley for a blood test at the phlebotomy service. If your doctor or nurse tells you that you need to have a blood test, you can drop in during opening hours. The service operates on a first-come, first-served basis and tends to be less busy later in the day. The service is open Monday – Friday (excluding Bank Holidays), 07.00-12.00, 13.00-16.45. Closed at lunchtimes.

Dexa scan (measuring bone density), ultrasound and x-ray services are all available, following a referral from a doctor or nurse and there is also routine eye screening for people with diabetes (Diabetic Retinal Screening), hearing tests (audiology) and heart monitoring. All of these services need pre-arranged appointments.

The hospital also offers services that help to diagnose and monitor health conditions (often called ‘diagnostic’ services).

You can find out more about all of these services on the Trust’s website.

The hospital hosts a number of other health services, which are not provided by the Trust. These include Keston Medical Practice, a full general practice service to patients living in Purley, South Croydon, Kenley and Coulsdon; eye care services from Moorfields NHS Trust

The Minor Injuries Unit is also available every day of the year, from 8am – 8pm. This service is run by AT Medics.

You don’t need an appointment to use this service and is a great alternative to going to Accident and Emergency for less serious conditions such as cuts, grazes and wounds, minor burns and scalds, sprains and strains, minor head injuries, minor eye injuries and removing some foreign bodies. The service is staffed by a team of GPs and nurses and patients are seen on a first-come, first-served basis.


For advice on the most appropriate service for your injury or illness call: 111

Link to RRA website with all available Healthcare within Croydon Link

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